SHIPPING & DELIVERY POLICY
Effective Date: May 1, 2026
Have A Seat NYC currently ships exclusively within the United States.
Processing & Shipping Times
In-Stock Items
In-stock items typically ship within 3–7 business days after the order is processed.
Delivery times vary based on the shipping carrier, destination, service selected, weather, holidays, and other factors outside our control.
Custom & Made-to-Order Items
Custom, made-to-order, or personalized products may require approximately 2–8 weeks for production prior to shipment, depending on order size, artwork approval, material availability, production scheduling, and other order-specific details.
Estimated production and delivery timelines are provided as a courtesy and are not guaranteed unless expressly confirmed in writing.
If a significant delay occurs, we will make reasonable efforts to notify the customer and provide an updated estimated timeline.
Shipping Rates
Shipping charges, if applicable, will be calculated and displayed at checkout or included in your custom order quote or invoice.
Shipping charges are non-refundable unless otherwise required by law or unless the return is due to an error by Have A Seat NYC.
Tracking Information
Once your order ships, tracking information may be provided by email when available.
Please allow time for the carrier’s tracking system to update after a shipping label has been created.
Accurate Shipping Information
Customers are responsible for providing accurate and complete shipping information at the time of purchase.
Have A Seat NYC is not responsible for delays, failed deliveries, lost packages, or additional fees caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If an order is returned to us due to an incorrect address, failed delivery attempt, refusal, or inability of the carrier to complete delivery, the customer may be responsible for additional shipping charges to reship the order.
Delivery Access
Customers are responsible for ensuring safe and accessible delivery conditions.
This may include providing accurate building, apartment, suite, gate, or access information where applicable.
Additional delivery fees resulting from inaccessible delivery conditions, missed deliveries, refused deliveries, incorrect addresses, or special delivery requirements may be the responsibility of the customer.
Freight & Carrier Delays
Once an order has shipped, delivery timelines are subject to third-party carriers, freight providers, and transportation networks.
Have A Seat NYC is not liable for delays caused by circumstances outside our control, including but not limited to:
Weather
Carrier or freight disruptions
Supply chain interruptions
Labor shortages or strikes
Natural disasters
High seasonal demand
Incorrect or incomplete delivery information
Customs or regulatory delays, where applicable
Lost, Damaged, or Missing Deliveries
Customers are responsible for inspecting all items promptly upon delivery.
If your order arrives damaged, defective, incorrect, or incomplete, please notify us within 48 hours of delivery by emailing:
Please include:
Order number
Photos of the product
Photos of the packaging
A description of the issue
Please retain all original packaging materials until the issue has been reviewed. Failure to report damage or missing items within this timeframe may limit our ability to assist with carrier, freight, or insurance claims.
Lost Packages
If tracking shows that your package was delivered but you did not receive it, please contact the carrier first to begin a delivery investigation.
You may also contact us at info@haveaseatnyc.com, and we will do our best to assist. Have A Seat NYC is not responsible for packages confirmed as delivered by the carrier, stolen packages, or packages lost due to incorrect shipping information provided by the customer.
Questions
Questions about this Shipping & Delivery Policy may be directed to:
Have A Seat NYC
Email: info@haveaseatnyc.com