RETURN POLICY
Effective Date: May 1, 2026
At Have A Seat NYC, we take pride in our products and want you to be happy with your purchase. If you are not fully satisfied with an eligible item, we are here to help.
30-Day Return Window
Eligible in-stock items may be returned within 30 days of delivery.
To qualify for a return:
Items must be unused and in original condition
Products must remain unassembled and unaltered
Original packaging, tags, inserts, and accessories must be included
Proof of purchase is required
Return approval must be requested before the item is shipped back
To request a return, please email info@haveaseatnyc.com with your order number and reason for return.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless otherwise required by law or unless the return is due to an error by Have A Seat NYC.
We recommend using a trackable shipping method. Have A Seat NYC is not responsible for return shipments that are lost, delayed, or damaged in transit.
Custom & Made-to-Order Items
Due to the personalized nature of custom, made-to-order, or personalized products, these items are final sale once production has begun.
Custom items are not eligible for cancellation, return, refund, or exchange unless they arrive damaged, defective, or incorrect.
This includes, but is not limited to, products made with custom colors, custom artwork, logos, personalization, special-order quantities, or customer-provided design files.
Delivery Inspection Requirement
Customers are responsible for inspecting all items upon delivery.
Any visible shipping damage, defects, incorrect items, or missing items must be reported within 48 hours of delivery by emailing:
Please include:
Order number
Photos of the item
Photos of the packaging
A description of the issue
Failure to report damage or missing items within this timeframe may limit our ability to assist with carrier, freight, or insurance claims.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will review the issue and, if approved, may offer a replacement, exchange, repair, store credit, or refund depending on the circumstances.
Please do not discard the item or packaging until the issue has been reviewed, as photos and/or return of the product may be required.
Refunds
Once an approved return is received, the item will be inspected.
Approved refunds will be issued to the original payment method within 5–10 business days after inspection and approval.
Please note that your bank or credit card provider may require additional time to process and post the refund.
Items that are returned used, damaged, altered, incomplete, missing packaging, or without prior return approval may be refused or may not qualify for a full refund.
Non-Returnable Items
The following items are non-returnable:
Custom, made-to-order, or personalized products
Final sale items
Clearance items
Gift cards
Used, damaged, altered, or incomplete products
Products returned without original packaging or required accessories
Exchanges
If you would like to exchange an eligible in-stock item, please contact us at info@haveaseatnyc.com. Exchanges are subject to product availability and return approval.
Questions
Questions about this Return Policy may be directed to:
Have A Seat NYC
Email: info@haveaseatnyc.com